Privacy statement
Last updated: February 5, 2020
Hoteleus UK LTD ("we" or "us") values you as a customer and understands that privacy is important to you. This Privacy Statement explains how we collect, use and disclose data when you use our platform and associated services. In addition, it tells you how to contact us.
Privacy Statement Summary
This is a summary of our Privacy Statement. To view all topics in our Privacy Statement scroll down.
What does this Privacy Statement include?
This Privacy Statement describes the following:
How and what kind of personal information we collect and use.
When and with whom we share your personal information.
What choices you have about how we collect, use and share your personal information.
What personal information do we collect and use? How do we collect it?
We collect personal information in the following cases:
When you provide the information.
automatically.
When we receive it from third parties.
When you create an account on one of our sites, when you sign up to receive offers or information, or when you make a reservation on our platform, you provide us with your personal information. We also collect that information using automated technology. For example, when we install cookies in your browser (with your consent), when you visit our sites or when you download and use our applications. In addition, we receive information from affiliated companies within Hoteleus, as well as business partners and third parties, who help us improve our platform and related tools and services, update and maintain our records accurately, detect and investigate potential fraud. , and to sell our services more effectively.
How is your personal information shared?
Your personal information may be shared to help you book your trip and/or vacation, assist you during your trip and/or stay, comply with the law, and communicate with you (including when we send you information about products and services or when we allow you to communicate with travel providers and/or establishment owners). The full Privacy Statement explains how personal information is shared.
What are your rights and options?
You can assert your data protection rights in different ways. For example, you can unsubscribe from marketing emails by clicking the "unsubscribe" link in the emails, in your account, or by contacting customer service. Our Privacy Statement has more information about your available data protection choices and rights.
How can you contact us?
You can find more information about our privacy practices in the privacy statement. You can also contact us as indicated below in the contact section to answer questions or make requests about your personal information.
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Privacy statement
Categories of personal information we collect
When you use our platform, applications or related tools and services, we collect the following types of personal information as applicable:
Name, email address, phone number, and personal, business, and billing addresses.
Official identification required for reservations or identity verification, such as passport, driver's license and official compensation numbers, and for owners of vacation establishments, tax identification number.
Payment information through specialized companies, such as card number, expiration date and billing address.
Preferences and requests related to travel, such as favorite destinations and types of accommodation, and special needs for food and access facilities, if any.
Membership and loyalty program information.
Date of birth and sex.
Geographic location.
Images, videos and other recordings.
Social media account users and other publicly available information.
Communications with us (such as recordings of calls with customer service representatives for quality control and training purposes).
Searches, transactions and other interactions in our online services and applications.
Other communications on the platform between partners and clients, and in the group chat and collaboration tools between clients.
Searches and transactions made through the platform.
Information you give us about other people, such as fellow travelers or others for whom you make a reservation.
Information we receive about you through other Hoteleus companies and third parties, such as our business partners and affiliates and authorized service providers, which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile for market research and analysis.
When you install any of our apps or use our platform, we automatically collect the following types of information from your device:
IP adress.
Type of device.
Unique device identification number.
Internet browser type (such as Firefox, Safari, Chrome, and Internet Explorer).
Internet service provider.
OS.
Mobile network operator.
Your device's interaction with our online services, including page views, links, trips, features, and related dates and times.
Details of referring websites and related exit pages, plus general geographic location (such as country or city).
Our cookie statement explains in more detail how we use cookies and other similar tracking technology.
Mobile apps
When you download and use any of our mobile apps, we collect certain technical information from your device so that the app can function properly and as outlined in this Privacy Statement. Such technical information includes the following:
Device and phone connectivity information, such as your carrier, network type, network manager, subscriber identity module (SIM) carrier, and SIM country.
Operating system and version.
Device model.
Performance and data usage.
Usage data, such as the date and time of the application's access to our servers, the functions and links used in the application, searches, transactions, and the information and files downloaded in the application.
Selected and enabled device settings, such as Wi-Fi, Global Positioning System (GPS), and Bluetooth (which may be used for location services, subject to the permissions you grant below).
Mobile device settings.
Other technical data (such as the name, type and version of the application) necessary to provide you with our services.
Permissions for services with location information:
Depending on your device settings and permissions and your choice to participate in certain programs, we may collect your device's location using GPS signals, cell towers, Wi-Fi signals, Bluetooth, or other technologies. We will collect this information if you choose to subscribe to certain location services available (eg, lodging location available near you) through the application or other program (either during the first login or after). To disable the app's location features, you can sign out or change the settings on your mobile device.
Use of personal information
We use your personal information for various purposes detailed below. These depend on the site you visit or the application you use.
Your use of sites, applications and online services:
Book the requested trip or enable reservations of vacation establishments.
Provide reservation and/or account related services.
Create, maintain and update user accounts on our platform and authenticate you as a user.
Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of the Hoteleus platform and services, and as otherwise described in this Privacy Statement.
Allow and facilitate the approval and processing of payments, coupons and other transactions.
Manage loyalty and rewards programs.
Collect and allow booking reviews.
Help you to use our services in a faster and simpler way with functions such as logging in with your account in the services and online sites of the Hoteleus companies.
Communication and marketing:
Answer your questions, requests for information and process information choices.
Allow communication with your travel supplier, such as hotels and vacation property owners.
Contact you (via text, email, phone calls, mail, push notifications, or other communication platform messages) to inform you about travel booking confirmations and updates, for marketing purposes, or for other purposes described in this Privacy Statement .
Promote our products and services, optimize the promotion to make it more relevant to you, and measure and analyze the effectiveness of our marketing and promotions.
Manage promotions, such as contests, sweepstakes, etc.
Other business purposes and compliances:
Organize surveys, market research and data analysis.
Maintain, improve, research and measure the effectiveness of our sites and applications, activities, toolsas and services.
Monitor and record calls, chats and other communications with our customer service team and other representatives, as well as platform communications between members and travelers for quality control, training, problem resolution and as described in this Statement Of privacy.
Create aggregate or anonymous and non-identifying information, which we may use and disclose without restriction where permitted.
Promote security, verify the identity of our customers, prevent and investigate fraud and unauthorized activity, defend against claims and other lawsuits, and control other risks.
Comply with applicable laws, protect our rights and interests and those of users, defend ourselves and respond to law enforcement agencies, other legal authorities and requests that are part of a legal process.
Comply with the due regulations and requirements related to security, anti-terrorism, anti-corruption, customs and immigration, and any other corresponding law.
Operate our business for lawful business purposes and as permitted by law.
Legal bases of the process:
We will collect your personal information only (i) if such information is necessary to perform a contract with you (e.g., to manage a reservation, process a payment, or create an account at your request), (ii) if the process is in in pursuit of our legitimate interests and not overridden by your rights (as explained below), or (iii) if we have your consent to do so (eg, by sending you marketing communications that require your consent). In some cases, we will have a legal obligation to collect your personal information, e.g. For example, if we must use your transaction history to comply with our legal financial and tax obligations.
If we ask you to provide us with personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the appropriate time and tell you whether or not you are required to provide such information (as well as the possible consequences of doing so). not provide it).
Some countries and regions allow us to process personal information based on legitimate interest. If we collect and use your personal information based on our legitimate interest (or the legitimate interest of a third party), that interest will be to operate or improve our platform and communicate with you when necessary to provide you with our services, perform security checks when we contact you, answer your questions, send marketing material or detect and prevent possible illegal activities.
In certain cases we may make decisions automatically, e.g. eg, when evaluating fraudulent transactions or suspicious activity on our site. In order for decisions to be made automatically, your personal information is first uploaded to a system and then the decision is calculated using automated processes. If you are a fraud risk, you may not be able to book on our site. You have rights to automated decision-making, such as requesting a manual decision-making process or challenging a decision that was made entirely automatically. If you want to know more about your data protection rights, see the Your Rights and Choices section below.
How personal information is shared
We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.
Hoteleus UK LTD: we share your personal information with Hoteleus companies, collaborators and affiliates
Third Party Service Providers: We share personal information with third parties in connection with the provision of services and the operation of our services (e.g., credit card processing, customer service, business analytics, fraud prevention, and security services). compliance, and personalized advertising based on your interests). These third-party service providers are required to protect the personal information we share with them and may not directly use personally identifiable information except to provide services we contract with them. They may not use the personal information we share for their own marketing purposes (unless you have separate consent with the third-party provider under the terms provided by them).
Travel Providers: We share personal information with travel providers, such as hotels, airlines, car rental companies, insurers, vacation rental owners and managers, and, if available, with activity providers, cruise lines, and train companies that are part of of your reservation. Please note that travel providers may contact you to request additional information in order to facilitate your reservation and to be able to provide you with related travel services.
Business Partners and Offers: If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist with marketing or to provide the product or service in question. In many of these cases, the program or offer will include the name of the third-party business partner, alone or with our name, or you will be redirected to that company's website after seeing a notification. An example of this business partner relationship would be a third-party loyalty program through which you can earn points by making a reservation on our platform.
Other Third Parties: When you access certain features, such as the Facebook "Like" button or single sign-on that allows you to use your social login details on our online services, you will share information with the third party (e.g. ., a social media company), such as visiting or interacting with us. In the European Economic Area (EEA), Switzerland and the United Kingdom (UK), we will not enable social sharing or registration buttons on our websites until you consent to our use of cookies and similar technologies. For more information, see our Cookie Statement. The third-party provider may combine this information with other information it has about you. The personal information shared will depend on the privacy policy of the third party provider (including any personal information that we can access through the third party provider). Third-party providers should tell you how you can change your privacy settings on their site.
Legal Rights and Obligations: We may disclose your personal information to enforce our policies, or where we are permitted (or have a good faith belief necessary) to do so under applicable law, in response to a request by a law enforcement or government authority, in connection with actual or proposed claims, or to protect and defend our property, persons, and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to reissue certain taxes in the course of payment processing as required by law or legal process.
Corporate Transactions: We may share your personal information in connection with a corporate transaction, such as an assignment, merger, consolidation, transfer or sale of assets, or in the unlikely event of bankruptcy. In the event of a purchase, we will inform the buyer that they should only use your personal information for the purposes stated in this Privacy Statement.
Your rights and options
You have certain rights and choices regarding your personal information, as described below:
If you have an account with us, you can change your communication preferences (1) by logging in and updating the information in your account or (2) by contacting us.
Follow the instructions in our cookie statement to control the use of certain cookies.
You can update your information at any time, either by logging into your account or by contacting us.
If you do not want to receive marketing and promotional emails, you can unsubscribe by clicking the "unsubscribe" link in the email. You can also log in to your account to change your communication settings or contact us. Please note that if you choose to unsubscribe from marketing emails, you will still receive important account-related or transaction-related messages, as you cannot unsubscribe.
For our mobile apps, you can view and manage notifications and preferences in the settings menus for the app and your operating system.
If we are processing your personal information based on your consent, you can contact us and opt out at any time. Withdrawing your consent will not affect the legality of any process that occurred before you withdrew it. It will also not affect the processing of your personal information in accordance with legal requirements and not consent.
Some countries and regions grant their residents additional rights with respect to personal information. Such rights vary by country and region, and may include the following:
Request a copy of your personal information.
Request information on the objective of the process activities.
Delete your personal information.
Object to our use or disclosure of your personal information.
Restrict the processing of your personal information.
Choose not to sell your personal information.
Migrate your personal information.
Request information about the logic applied in our automated decision-making we use in fraud prevention practices and the outcome of those decisions.
In addition to the above, you have the right to complain to a data protection authority about our collection and use of your personal information. However, we suggest you contact us first so we can resolve your concern. You can send us your query to contacto@hoteleus.com. We respond to all people who want to exercise their personal data protection rights under applicable data protection laws.
International data transfer
The personal information we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have different data protection laws than your country.
Our platform servers are located in the United States, and Hoteleus and third-party service providers operate in various countries around the world. When we collect your personal information, we may process it in any of these countries.
We take appropriate steps and precautions to help ensure that your personal information is protected in accordance with this Privacy Statement. For example, data transfers between group companies are governed by our intra-group agreements which incorporate strict data transfer terms (including European Commission-approved Standard Contractual Clauses for EEA transfers) and require all group companies protect the personal information they process in accordance with applicable data protection law.
We also require that third-party service providers to whom the data transfer is made take the necessary safeguards to protect your personal information, in accordance with the corresponding data protection law. The particular measures used will depend on the service providers. Our agreements with them may include the Standard Contractual Clauses approved by the European Commission
Security
We want you to feel safe using our platform and all related tools and services. We are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we implement reasonable appropriate physical, technical, and organizational measures to protect the personal information we collect and process.
Record Retention
We will retain your personal information in accordance with applicable laws, for as long as it is relevant to fulfill the purposes set out in this Privacy Statement, unless a longer retention period is required or permitted by law. We will dissociate, combine or anonymize your personal information if we need to use it for analytical purposes or for trend analysis over long periods of time.
The criteria we use to determine retention periods are as follows:
The duration of our relationship with you, including any open accounts you have with Hoteleus companies, or reservations or other recent transactions you have made on our platform.
Whether or not we have a legal obligation regarding your personal information, such as laws that require us to keep records of your transactions with us.
Whether or not there are current and relevant legal obligations that affect how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations and regulatory investigations.
Cookie statement
Types of cookies and similar technologies
cookies
Cookies are small pieces of text that are sent as files to your computer or mobile device when you visit most websites. They can be sent by us (first-party cookies) or they can be sent by a partner or third-party provider (third-party cookies). Cookies can be session cookies or persistent cookies. Session cookies allow sites to recognize and link a user's actions during a browsing session, and expire at the end of each session. Persistent cookies help us recognize you as an existing user. These cookies are stored on your system or device until they expire, although you can delete them sooner.
Other similar technologies
Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier embedded invisibly on sites and in emails. Web beacons let us know whether a particular page has been visited and whether banner ads on our sites and others are effective. We also use them in our HTML emails to see if recipients open the emails. This helps us measure the efficiency of certain communications, promotions and marketing campaigns.
Proximity web beacons send one-way signals over very short distances to communicate with related mobile apps installed on your phone. They can notify you, for example, about experiences related to your trip and can send alerts about related offers and promotions. Beacons communicate with your device only when you are nearby and if you have given consent in the corresponding mobile application.
Pixels are small objects embedded in a web page that are not visible to the user. We use pixels to send cookies to your computer, facilitate the login process, monitor activity on our sites, and display online advertising.
Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions.
Scripts are snippets of JavaScript code that are automatically executed when certain web pages are loaded to determine whether users will see related advertisements.
Local storage objects, such as HTML 5, are used to store content and preferences. Third parties with whom we partner to provide certain features on our site and display advertisements based on your web browsing activity use local storage objects to collect and store information.
All of the technologies described above are collectively identified in this Cookie Statement as "cookies."
Hotelus use of cookies
At Hoteleus, we use cookies for the following purposes:
Help us improve your experience when visiting our sites.
Completing transactions and ensuring that our sites function properly.
Remember your preferences, such as language, region or currency.
Show you relevant advertising and analyze the performance of advertisements.
Allow you to return to your previous travel searches.
Identify errors on our sites.
Collaborate with data protection and detect and investigate possible malicious or fraudulent activities.
Help us understand traffic to our site, including date and time of visit, date and time of last visit, and other information.
Analyze the performance of our sites.
Types of information that cookies collect
The types of information we collect through cookies are as follows:
IP adress.
Device identification.
Visited pages.
Browser type.
Search information.
OS.
Internet service provider.
Your response or interaction with an advertisement.
Referral or destination links or URLs.
Functions used and activities related to our sites and our applications.
Please see the categories of personal information section above to learn more about the types of information we collect automatically.
Types and functions of cookies
essential cookies
Certain cookies are required or essential for our sites to function properly. Essential cookies are necessary for you to navigate our site and use certain features, such as logging into your account and managing your reservations. These cookies are also used to remember security settings that allow access to certain content. Finally, we use essential cookies to collect information about the most visited web pages, so that we can improve our online services. You cannot disable essential cookies.
Other types of cookies
We also use other types of cookies to make our site attractive and useful to you:
Functional cookies. We want to make sure that your preferences (eg language), settings and previous searches are saved when you visit our site. Functional cookies improve your experience on all Hoteleus company sites.
Analytical cookies. We use analytical cookies for the following:
· Understand the performance of our site and how it is used, including the number of visitors, how long you stay on the site and which parts you visit. We can see the details of how visitors interact with the site, such as the number of clicks on certain pages, their cursor movements and scrolling activity, the search words they use, and the text they enter in some fields.
· Test different layouts and features for our site.
· Know how our visitors reach our sites.
· Determine the effectiveness of our advertising.
· Improve our services, including the experience on our site.
For analytics purposes, our third-party service providers may use cookies to deliver their services and combine the information they collect about you on our sites with other information they have collected. For example, we use Google analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visit to our sites is subject to the Google Analytics Terms and Conditions of Use and Google's Privacy Policy. The Cookie Statement does not cover the use of your information by third parties.
Some analytical cookies may perform essential and/or functional tasks for online services, such as enabling improvements and testing changes to a site.
Advertising cookies. Hoteleus and third-party advertising partners may use advertising cookies to display or remove their advertisements on our sites based on your interests. We may allow third parties to collect information about your online activities using cookies to provide their services, and combine the information they collect about you on our sites with other information they have collected. These third parties include business partners who collect information when you view or interact with (1) their advertisements on our sites or (2) our advertisements or booking information on their sites and ad networks, which collect information about your interests when you view or interact with their advertisements or search mechanisms that they publish on different internet sites. Our partners make assumptions about your interests, characteristics or preferences, and add you to groups based on those assumptions to show you personalized advertising. Hoteleus does not have access to the cookies that these third parties could use to collect information about your interests; and the information practices of these third parties are not covered by our Cookie Statement or Privacy Statement. Some of these companies belong to the Network Advertising Initiative, an organization that provides a place to opt out of the ad targeting practices of partner companies.
How can you manage your cookies?
You can configure your web browser to accept or reject cookies at any time. However, please remember that if you choose to opt out, you may have restricted access to some features and areas of our site.
Do Not Track Signals and Similar Mechanisms
Some web browsers may transmit "do-not-track" signals to sites with which the browser communicates. Due to the different ways in which web browsers incorporate and enable this feature, it is not always clear whether users want to transmit these signals or even know that they exist. Participants from the main Internet standards organization that deals with this issue are working to determine what sites should do when they receive such signals. Currently, we do not take action with respect to these signals. When a final rule is established and approved, we will reassess our sites' responses to these signals and update this Cookie Statement as appropriate.
Privacy Statement Updates
We may update this Privacy Statement if there are changes in the law or based on technical or business developments. You can find the date of the last update at the top of this document.