TERMS AND CONDITIONS
Last modified September 20, 2020
Hoteleus - It is the Hoteleus UK LTD company based in the United Kingdom that contracts and / or acts as an intermediary between the client and the supplier.
Sites - Web addresses where intermediation services are offered.
Client - Person who uses the brokerage services offered on the Sites. Named after you.
Provider - Natural or legal person that directly provides tourist services to the client, contracted through the intermediation and / or reservation engine of the Sites.
CONTRACT BETWEEN THE CLIENT AND HOTELEUS UK LTD
The Hoteleus UK LTD websites known as the "Site" or "Sites" condition all users to accept these terms and conditions. By using any of the Sites, you signify your consent to the following terms and conditions. The Sites may add or change the terms and conditions of use, it is your responsibility to periodically review these terms in order to see if there are changes.
Welcome to the Hoteleus.com website (the "Website"). This website is only intended to help customers collect travel information, determine the availability of travel-related goods and services, make legitimate reservations, or do business with travel providers. It is not used for any other purpose. The terms "we", "us", "our", "Hoteleus" and "Hoteleus UK LTD." refer to Hoteleus UK LTD., a London-based company, and its subsidiaries and corporate affiliates outside of Mexico. The term "you" refers to the customer who visits the website and / or makes a reservation through our website or through our customer service agents.
In no case is the client hiring a subsidiary or affiliated company of the group with residence in another country outside the United Kingdom.
USE OF THE WEBSITE
As a condition of use of this website, by this act you declare that:
1. You are at least 18 years old;
2. You have the legal authority to create a binding legal obligation;
4. You will only use this website to make legitimate reservations for yourself or another person on whose behalf you are legally authorized to act;
6. All the information you provide on this website is true, accurate and complete;
7. If you have an account at Hoteleus.com, you will protect your account information; In addition, you will supervise and be fully responsible for any use of your account, either by you or by any third party.
The content and information on this website (including, but not limited to, the price and availability of travel services) as well as the infrastructure used to provide such content and information is owned by us or our suppliers. While you may make limited copies of your travel itinerary (and related documents) for travel reservations or services made through this Website, you agree not to modify, copy, distribute, transmit, display, present, reproduce, publish, authorize. , alter, transfer, sell or resell information, software, products or services obtained through this website. Likewise, you agree not to:
1. use this website or its content for any commercial purpose;
2make speculative, false, fraudulent reservations or in anticipation of demand;
3. access, control or copy any content or information on this website using any robot, spider, redirector or other automated means or any manual process for any purpose without our express written permission;
4. violate the restrictions of any robot exclusion header on this website or avoid or circumvent other measures employed to prevent or limit access to this website;
5. take any action that imposes or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
6. deep link to any part of this website, including but not limited to the purchase route for any travel service, for any purpose without our express written permission; or
7. "frame", "mirror" or incorporate any part of this website into any other website without our prior written permission.
If your reservation or account shows signs of fraud, abuse or suspicious activity, Hoteleus may cancel any travel or service reservation associated with your name, email address or account, and close any associated Hoteleus account. If you have carried out any fraudulent activity, Hoteleus reserves the right to bring any necessary legal action and you will be responsible for any monetary loss of Hoteleus, including the costs and damages of the litigation. To object to the cancellation of a reservation or freezing or closing of an account, contact Hoteleus Customer Service.
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and to your purchase of goods and services related to the trip you select. Please read these additional terms and conditions carefully. In particular, if you purchased a ticket, be sure to read all the terms and conditions of carriage issued by the Provider, which can be found on the Provider's website. You agree to comply with the terms and conditions of purchase imposed by any provider you choose to purchase their services, including, but not limited to, payment of all amounts when they expire and compliance with the provider's rules and restrictions regarding the availability and use of rates, products or services. Airfare is only guaranteed once you have completed your purchase and the tickets have been issued. Airlines and other travel providers may change their prices without prior notice. We reserve the right to cancel your reservation if full payment is not received in a timely manner.
The price in the customer's local currency may fluctuate depending on exchange rates. As a consequence, when you make a reservation, the amount charged to your card may vary slightly due to currency fluctuations. Your statement may include a corresponding charge from your credit card issuing institution to process the transaction. Exchange rates are not controlled by Hoteleus.
The operation of this website is in charge of a company duly incorporated in the United Kingdom, resident for tax purposes in that country, which is not required to have a federal taxpayer registration key in any other country given the activities that makes. Therefore, travel reservations made through this website do not cause taxes such as value added tax or income tax in other countries since the services provided by Hoteleus are services provided only in the Kingdom. United. In that sense, Hoteleus is not empowered to issue invoices or digital tax receipts in terms of any legislation other than that of the United Kingdom. If an airline taxes you directly, you must ask for the corresponding receipt.
Some hotel providers may ask you to present a credit card or cash deposit when you check-in to cover any additional expenses you may have during your stay. This deposit is not related to any payment received by Hoteleus for your hotel reservation.
Hoteleus is not responsible for any costs incurred for relocation.
You acknowledge that some third-party providers offering certain services or activities may ask you to sign their disclaimer before engaging in the service or activity they offer. You understand that any violation of any provider rule and restriction may result in the cancellation of your reservation (s), the denial of access to applicable travel products or services, your waiver of any money you have paid for such reservation (s) and / or debiting your account for any costs we incur as a result of such violation.
Hoteleus can offer customers the ability to make a reservation by combining two single tickets instead of a single round trip ticket. Single combination tickets can be a better flight option, as they are usually cheaper and can be combined, either on the same airline or on different airlines. Unlike roundtrip tickets, each single ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by airline changes (eg, cancellation or rescheduling) for which a customer has to make changes to the other flight, the customer will be responsible for covering the charges incurred for the performance of the flight. changes to unaffected flight.
HOW THE ORDER OF RANKING IS DETERMINED:
Travelers have many tools to find the best hotel options, travel itineraries, travel packages, circuits, flights, car rental, cruise or activities. The "sort" option setting at the top of the page allows travelers to sort search results however they want, whether based on price, verified review score, or other criteria. The "filter" option setting also allows travelers to exclude various options to suit their travel needs. If no option is selected, we will display a variety of relevant options in the search results based on the criteria described below:
Accommodation: our default ranking order reflects the relevance of the establishments according to the criteria of your search, as we want to make sure that you can find the most suitable offer for you, as quickly and easily as possible. We measure relevance by taking into account several factors, such as the location of the property, its rating based on reviews, the popularity of the property (measured based on the number of travelers who make reservations for that property on our websites), quality of the content provided by the establishment and the competitiveness of the rates and the availability of the establishment, all this in relation to the other establishments that match the search criteria you selected. The compensation that a property pays us for reservations made through our websites is also a factor in the relative ranking of properties with similar offers, based on the relevancy factors mentioned above. In our non-default rankings (eg, by price or by star category), properties with similar results are sorted based on the factors mentioned above.
Flights - Our default sort order is based on lowest price. When two flights are the same price, the shortest flight appears first.
Car Rental - While our default sort order is primarily based on price, we may take into account other relevant factors, such as popularity, customer feedback, convenient access to pickup location, and the type or category of the car.
Cruises: Our default sort order is based on several relevant factors, such as cruise line evaluation, ship evaluation, price per day, origin evaluation, destination evaluation, cruise duration and period. reservation.
Tours and Activities: Hoteleus destination managers who are experts in each market manually generate our default sort order taking into account different factors, such as price, popularity, distance to available hotels and traveler reviews.
Vacation Packages: When combining several different travel products into one vacation package, we use the criteria described above to determine the sort order of each product.
In addition, we continuously optimize our service to offer the best experience to travelers. Therefore, we will likely test different algorithms for the default sort order from time to time.
You acknowledge that the Hoteleus UK LTD Companies pre-negotiate certain room rates with the hotel providers. You authorize the Hoteleus UK LTD Companies to make reservations for the total reservation price. After submitting your reservation request, you authorize Hoteleus to make hotel reservations on your behalf, including making payment agreements with hotel providers.
You acknowledge that the Hoteleus Companies do not collect remittance taxes from the applicable tax authorities. Tax recovery charges for prepaid hotel transactions are a recovery of estimated taxes (e.g., sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Hoteleus Companies pay the hotel supplier for the taxes owed on the hotel room rental rate. Hotel suppliers bill the Hotel Companies for certain charges, including tax amounts. Hotel suppliers are responsible for submitting applicable taxes to the corresponding tax jurisdictions. None of the Hoteleus Companies acts as a co-seller with the provider with whom we book our customer travel agreements. Taxability and the appropriate tax rate vary greatly by location. The actual amounts of taxes paid by the Hoteleus Companies to the hotel suppliers may differ from the amounts for tax recovery charges, depending on rates, taxability, etc. valid at the time our clients use the hotel. The service charges withheld by the Hoteleus Companies for their services vary based on the amount and type of hotel reservation.
Likewise, you acknowledge that Hoteleus At no time will you be able to issue an invoice for the contracted service, much less retain any amount for Value Added Tax in Mexico. The above is so, since Hoteleus does not provide any service to users of the Hoteleus.com page. Said company is only empowered to carry out collection functions on behalf of Hoteleus.
IMMEDIATE PAYMENT OR SUBSEQUENT PAYMENT DETAILS
With certain services, you may have the option of immediate online payment or subsequent payment. If you select the option "Pay now", Hoteleus will immediately charge the amount to your credit card in US dollars. If you select the option "Pay at the hotel", the hotel will charge the amount to your credit card in local currency at the time of your stay. Please note that taxes and fees vary between the two payment options. Tax rates and currency exchange rates may change over time between reservation and stay. Hoteleus coupons can only be applied to reservations with the "Pay Now" option.
Likewise, you acknowledge that under the "Pay now" option, Hoteleus will not be able to issue you an invoice or Digital Tax Receipt regarding the services provided by the hotel or service provider. The above, since Hoteleus is not providing you with lodging services, Hoteleus is not a Mexican taxpayer and the services that Hoteleus provides when facilitating your hotel reservation are not provided in Mexican territory.
The total amount of your reservation will be charged to your credit or debit card at the time of making your reservation or a deadline will be established to make the payment through another means such as interbank transfer or deposit. All reservations paid with interbank transfer and / or deposit are subject to change until the moment of making the payment. For the payment of your reservation, we accept Visa, Master Card and American Express Credit Cards. For some reservations it is possible to make the payment with interbank transfer or deposit, however, this is subject to availability and Hoteleus criteria. Hoteleus may, at its discretion, mediate the purchase of airline tickets and it is you who assumes the risk of fare changes or penalties for miscommunicated information when purchasing them. The rates published on the Sites are quoted in various currencies and will be charged in the currency selected by the client. Please take into account that the amount that will appear on your credit card payment receipt may vary due to the international fluctuation of the currency exchange rate.
Any change or cancellation request must be sent in writing to the contact email of the website where the reservation was made and will have a minimum cost of $ 30 usd. All reservations are subject to the cancellation policies of the direct providers of the services in addition to the charges and policies specific to the reservation, specific to the product, or specific to the service purchased. Requests for change or cancellation 30 days in advance incur a minimum penalty of 25% of the total amount paid. All change or cancellation requests after 30 days prior to the client's arrival incur a penalty of 100% of the amount paid. It is the client's obligation to know and read the cancellation policies of the reservation and of all service providers, so you release Hoteleus from any responsibility for the client's ignorance of the reservation and cancellation policies of the contracted service.
All cancellation requests must be informed by you in writing via e-mail to your assigned Travel Advisor, mentioning your reservation number. For Cancellation of Hotel Reservations: When selecting the hotel of your preference, you will be able to consult in the links called Cancellation Policy, the applicable cancellation terms and conditions for each Hotel. Notwithstanding the information that you may consult in said links, Hoteleus describes its general cancellation policies applicable to most hotels below:
- Reservations canceled 30 days or more before the arrival date are subject to a charge of 10% of the total amount of your reservation.
- Reservations canceled from 14 to 3 days before the arrival date are subject to a charge of 2 nights.
- Reservations canceled 2 to 0 days before the arrival date, or in case of non-arrival, will not be refunded. Similarly, refunds do not apply for early departures.
For Cancellation of Tour Reservations and / or Ground Transportation: At the time of booking, the applicable cancellation policies for the tour or the specific ground transportation will be automatically displayed on the screen for your knowledge. Below Hoteleus describes its general cancellation policies, applicable to most tours and ground transportation services:
- Reservations canceled 15 days or more before the date of the service are subject to a charge of 25% of the total amount of your reservation.
- Reservations canceled from 14 to 0 days before the date of the service, or in case of non-arrival, will not be refunded. - In the cases in which the reimbursement proceeds in terms of these cancellation policies, the amount to be reimbursed will be reflected in your account statement within the next 5-25 business days depending on the Banking Process, mainly on the terms of your issuing bank. Hoteleus reserves the right to contract on your behalf, the services to which this refers are specified in these Terms and Conditions precisely in the quality and / or contracted categories, as far as carriers, hotels and car rental companies are concerned, regardless of the ultimate service provider, unless it is expressly agreed that these will be provided invariably by a specific provider. In case of modification of the direct provider of the service, it will be provided by another of equivalent quality, if you use the service, it will be understood that you consented to said modification and no claim, compensation or reimbursement will proceed.
SERVICES BY OR FOR THIRD PARTIES.- In the event that you contract the services of Hoeleus through the Site, on behalf of any third party, or you contract them in favor of third parties, you agree that all the subjects before mentioned will invariably be subject to these Terms and Conditions. In the event that you contract the services of Hoteleus on behalf of any third party, acting as intermediaries, Hoteleus disclaims any responsibility or problem generated by the breach of the intermediary and in the same sense by data poorly provided by the intermediary for the reservation of land, air, maritime, shipping and cruise services, or, due to the negligence that said intermediary could incur when omitting information to the user-tourist or you about the procedures for contracting, paying and canceling the services that are acquire.
You are responsible for ensuring that you meet the entry requirements of foreigners and that your travel documents, such as passports and visas (transit, business, tourist or any other) are in order and that you meet any other entry requirements of foreign. Hoteleus does not have any special knowledge regarding the entry requirements of foreigners or travel documents. We encourage customers to review travel bans, notices, announcements, and advisories issued by relevant governments before booking travel to international destinations.
Passport and Visa: you should check this information with the relevant Embassy or Consulate. Requirements may change and you should verify updated information prior to booking and departure. We do not assume any responsibility if you are denied entry to a flight or to any country for not correctly and adequately carrying the passport, visa or any other travel document required by the airline, the authority or country, even countries in which you're just in transit. This includes all the stopovers made by the plane, if you do not leave the plane or the airport.
Health: recommended travel vaccinations may change and you should check with your doctor for current recommendations before leaving. It is your responsibility to ensure that you meet all the health requirements to enter the aforementioned countries, get the recommended vaccinations, take the recommended medications and follow the medical advice related to your trip.
BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS, IN PARTICULAR TO INTERNATIONAL DESTINATIONS, HOTELEUS DOES NOT REPRESENT OR GUARANTEE THAT THE TRAVEL TO SUCH AREAS WILL BE RECOMMENDED OR DOES NOT CONDUCT ANY RISK AND IS NOT RESPONSIBLE FOR THE DAMAGES OR LOSS OF THE TRAVEL AS A RESULT DESTINATIONS.
DISCLAIMER OF LIABILITY
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, and even errors in pricing. In particular, the Hoteleus Companies and Affiliates do not guarantee the accuracy and disclaim all responsibility for any errors or other inaccuracies related to the information and description of the hotel, airline, cruise, car and other travel products and services shown in this website (including but not limited to pricing, photos, hotel amenities list, general product descriptions, etc.). Furthermore, Hoteleus UK LTD expressly reserves the right to correct any pricing errors on our website and / or pending reservations made under an incorrect price. In this case, if applicable, we will offer you the possibility of keeping your reservation pending at the correct price or we will cancel your reservation without applying any penalty.
The hotel reviews displayed on this website are intended as a general guide only and the Hoteleus Companies and Affiliates do not guarantee the accuracy of the reviews. The Hoteleus Companies and Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. The Hoteleus Companies and Affiliates and their respective suppliers may make improvements and / or modifications to the website at any time.
The Hoteleus Companies and Affiliates and their respective suppliers make no representations about the suitability of the information, software, products and services included in this website for any purpose and the inclusion or offering of any product or service on This website does not constitute any promotion or recommendation of said products or services by the Companies or the Affiliates of Hoteleus. Such information, software products and services are provided "as is" without warranty of any kind. The Hoteleus Companies and Affiliates and their respective providers disclaim all warranties and conditions that this website, its servers or any email sent from the Hoteleus Companies and Affiliates and / or their respective providers are virus-free or virus-free. other harmful components. The Hoteleus Companies and Affiliates and their respective suppliers hereby waive all guarantees and conditions related to this information, software, products and services, including all implicit guarantees and conditions of merchantability, suitability for a particular response, title and not violation.
The carriers, hotels and other vendors supplying the travel and other services on this website are independent contractors and are not agents or employees of Hoteleus UK LTD or the Hoteleus Companies or Affiliates. The Companies and Hoteleus Affiliates are not responsible for the acts, errors, omissions, representations, guarantees, violations or negligence of any provider, nor for any personal injury, death, property damage or other damages or expenses that result Consequently. The Hoteleus Companies and Affiliates are not responsible and will not make any type of refund in the event of any delay, cancellation, overbooking, strike, force majeure or other cases that are beyond their direct control, nor are they responsible for any expense, omission, delay, change of route or acts of any government or authority.
Under no point of view the Companies and the Affiliates of Hoteleus and / or their respective suppliers will be responsible for any direct, indirect, punitive, incidental, special or consecutive damage that arises or is related in any way to your access, viewing or use. of this website or with the delay or inability to access, display or use this website (including, but not limited to, depending on opinions that appear on this website; any computer virus, information, software, related links, products and services obtained through this website; or otherwise arising from the access, visualization or use of this website) either based on a theory of negligence, contract, tort, strict liability, protection statutes of the consumer or whatever, even if the Hoteleus Companies and Affiliates and / or their respective suppliers were warned about the possibility of these damages.
Terms and Conditions
Date of last update November 1, 2019
The Hoteleus websites known as the "Site" or "Sites" condition all users to accept these terms and conditions. By using any of the Sites, you signify your consent to the following terms and conditions. The Sites may add or change the terms and conditions of use, it is your responsibility to periodically review these terms in order to see if there are changes.
You declare under protest of telling the truth, appearing by your own and personal right and / or through your legal representative, that you are a natural or legal person, of legal age, capable and with sufficient means or with economic capacity to be bound under these terms and conditions.
You declare and acknowledge that Hoteleus will only provide the service SOLELY AND EXCLUSIVELY FROM THE INTERMEDIATION BETWEEN YOU AND THE DIRECT PROVIDER OF THE SERVICES. Hoteleus declares to be a duly constituted commercial company in accordance with the laws of Mexico. That your address is located at 5, Portales Norte, Benito Juarez, CDMX, 03300.
Use of the Sites
Hoteleus grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this Agreement. You must use the Sites only to make or purchase legitimate reservations and may not use them for any other purpose such as making speculative, false or fraudulent reservations, or advance demand reservations. The Sites and their content, including text, graphics, button icons, audio, video clips, digital downloads, data compilations and software, may not be copied, reproduced, uploaded, published, transmitted or distributed without prior written permission. Hoteleus, and / or its suppliers and distributors, except that you are going to download, view and print the material presented on this site only for your personal use and not for commercial gain. You may not use any “robotic” device, “spider” or other automatic device, program, algorithm or methodology that has similar processes or functions, or any manual process, to monitor or copy any of the web pages, data or content that is found on the Sites, in no case, without the prior written consent of Hoteleus. You hereby agree that you will not transmit or transfer any web page, data, or content from this site to any computer, server, website, or other means of mass distribution, or for use by any commercial company. You hereby agree that you will not use any device, software, or routine to interfere with the performance of this site. Posting or transmitting any material that is against the law, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane, or any material that may constitute or encourage others to engage in conduct that may be considered criminal offenses , that result in civil crimes, or that in any other way violate the law. In addition, it is prohibited to display or transmit any information that (a) infringes the rights that other people have, or that violates their privacy, or rights of publicity, (b) is protected by copyright, trademark or other proprietary rights. , unless you have the express written authorization of the owner of such rights, (c) that it contains a virus, bug or any other dangerous item or (d) that is used to illegally conspire against another person to the detriment of your right to market or compete. You will be solely responsible for any damage that is caused by the violation of copyright, trademark, or any other kind of property rights, or for any other damage that is caused by your use of this site.
You acknowledge that the Hoteleus trademarks are trademarks for the exclusive use of Hoteleus. You agree not to use Hoteleus' trademarks or trade names as domain names or register them as part of a domain name, or their placement as part of Internet Advertising without Hoteleus prior written consent. Any inappropriate use of the content and Industrial Property of this Site is subject to violation of Industrial Property Laws, International Treaties, as well as rights set forth in the Civil, Criminal and Commercial Code. If you incur in any inappropriate use of the content and Industrial Property of this Site, Hoteleus may require you to stop incurring this misuse and initiate the necessary legal procedures to defend your Industrial Property rights.
Privacy & Security
You declare that you have read the PRIVACY AND SECURITY POLICY of Hoteleus and agree with what it expresses.
Hoteleus may monitor and review any information that is transmitted or received through the Sites and reserves the right to censor, edit, suppress or prohibit the transmission or receipt of any information that Hoteleus deems inappropriate or that violates these terms and terms. Hoteleus is not responsible, nor will it have any responsibility for any content that is located or presented by you.
Limitation of Liability
HOTELEUS IS NOT RESPONSIBLE FOR, NOR ASSUMES ANY LIABILITY FOR ANY DAMAGE OR VIRUSES THAT MAY INFECT YOUR COMPUTER OR ANY OTHER PROPERTY OF YOU DUE TO THE ACCESS, USE OR BROWSING THAT YOU MAKE OF THE SITES, OR DOWNLOADING ANY DAMAGE, DATA, MATERIAL IMAGE, VIDEO OR AUDIO FROM THE SITES. IN NO EVENT SHALL HOTELEUS BE LIABLE FOR ANY INJURY, DAMAGE, DAMAGE, SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR CONSEQUENTIAL DAMAGES, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL, LOST SAVINGS OR LOST PROFIT), WHETHER ARISING FROM THIS AGREEMENT, BY NEGLIGENCE, ILLICIT, FINAL LIABILITY OR OTHERWISE RESULTING FROM, OR IN ANY WAY CONNECTED WITH (I) ANY USE OF THIS SITE OR THE CONTENT FOUND HERE, (II) ANY FAILURES OR DELAYS (INCLUDING, WITHOUT LIMITATION, THE USE OF, OR THE INABILITY TO USE ANY COMPONENT OF THIS SITE FOR TICKET RESERVATION OR ISSUE SERVICES), OR (III) THE OPERATION OR NON-OPERATION OF HOTELEUS OR ANY THIRD PARTY SUPPLIER OR DISTRIBUTOR, INCLUDING, BUT NOT LIMITED TO, NON-OPERATION RESULTING FROM BANKRUPTCY, REORGANIZATION, DECLARATION OF INSOLVENCY, DISSOLUTION OR SETTLEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY.
You must be liable for damages generated by Hoteleus, resulting from any misuse or incorrect use that may be made of the Sites, or for any fraudulent operation or for purposes contrary to the services provided on the Sites or those that go against of the laws and regulations in force.
The site contains links to other sites. Hoteleus is not responsible for the contents of the other sites and it is your sole responsibility to access them. You release Hoteleus from any responsibility for any situation or claim that you may have for accessing these sites.
You acknowledge and accept your full obligation and responsibility to provide accurate information when using the Sites and when making reservations. Any error or cost that is generated from a data provided erroneously or without veracity will have to be assumed by you.
Additional Agreements with Suppliers
Hoteleus totally dissociates itself from agreements between you and the provider.
Disclaimer of Responsibilities
Hoteleus as an Internet Travel Agency, provides services as an intermediary reservation agent between You and the Direct Provider or Suppliers of the tourist services promoted on this Site. Hoteleus establishes commercial negotiations within its own quality and service standards, such as, but not limited to: hotel accommodation, ground transportation and other related tourist activities such as tours and excursions, choosing only the most qualified and prestigious providers From the market. Now, since the legal nature of Hoteleus is to act solely and exclusively as INTERMEDIARY and not as a direct provider of tourist services, Hoteleus does not assume nor will it assume any responsibility generated from any relationship before You and the Final Providers of Services and in turn, you release Hoteleus from any responsibility for any failure or lack of compliance by the Provider or direct Suppliers of tourist services, including without limitation any failure or non-compliance by the airlines, hotels, accommodation providers temporary, shipping companies and all kinds of boats, water sports providers, car rental agencies, transportation agencies, tour operators, dive instructors, snorkel instructors, golf instructors, swim instructors with dolphins, fishing instructors, providers of adventure sports and extreme sports, water parks, parks ecological, delays and cancellations of train transfers or other types of transportation and in general on any failure or lack of compliance by all those tourist services that are provided directly by one or more Suppliers and not directly by Hoteleus ; However, Hoteleus may, at its free discretion, provide you with the provider's contact information and / or address in order for you to exercise the respective claim or claim that you consider necessary. Hoteleus as a Travel Agency and INTERMEDIARY reservation agent, does not offer, nor will it offer any guarantee on the services provided directly by the Suppliers, nor does it guarantee their financial position or any reimbursement to You caused by any loss experienced as a result of the financial condition of said Provider, including without limitation, the financial insolvency, or Bankruptcy in which said Provider is declared. In the event that the Provider fails to comply with any of its services, for which the payment has already been made, the sole recourse for reimbursement must be processed directly with the Provider that failed to provide its services, or may request the insurance coverage if applicable or before any other third party, unless the previous failure is caused directly by Hoteleus. Hoteleus, does not assume responsibility before you and you release Hoteleus from any responsibility for acts, omissions or any type of complaint or dissatisfaction derived from the services provided by the direct service providers on the Site announced, by virtue of the fact that HoteleusR It has no control or legal relationship over its personnel, equipment, operation or assets. In the event that the supplier modifies its rates or modifies the existence of any service, before Hoteleus makes the corresponding payment, there is no responsibility on the part of Hoteleus, so in case you do not want to pay the surpluses or change the characteristics of the service that the provider will perform, Hoteleus will refund the money paid during a period of fifteen business days, counted from the return request made by you; reason for the above, even when Hoteleus has confirmed the characteristics of the reservation to the CLIENT, by electronic means, this only means a confirmation of the travel services requested by you, this should not be understood as a confirmation of the services and rates of the provider. Since the services are contracted to third parties and they can modify their rates and characteristics of the services, these may vary between the payment made by you to Hoteleus and the time of payment of Hoteleus to the provider, you release Hoteleus of any responsibility regarding the modification of rates and characteristics of the services that you have contracted, for any reason. In those situations in which the Provider fails to provide its services, you may attempt any recourse permitted by applicable laws against the Provider. Hoteleus guarantees that it has high standards of service and will take special care in the selection of Suppliers to avoid failure at all times.
You may not assign, subcontract or delegate your rights, obligations or duties contracted here.
These Terms and Conditions will continue to be divisible. In the event that any term or condition is considered prohibited or unenforceable, such provision, however, will be mandatory and such determination will not affect the validity and binding nature of any other remaining provision.
These Terms and Conditions included here, or to which reference is made, constitute the total and complete agreement between the parties in relation to the object established herein, and supersede any previous agreement or contract made between the parties (either oral or written) that is related to the same object, and will not be amended or modified, except in writing or by making such amendments or modifications available on this site.
The titles used in the Terms and Conditions are for explanatory use only and will not limit or otherwise affect the content of the Terms and Conditions set forth in this agreement.
These Terms and Conditions will be governed by the laws of the Federal District. You declare that you know the scope of this contract, whose Terms and Conditions are the faithful expression of your will and are submitted in the event of non-compliance or interpretation to the competence of the Federal Consumer Prosecutor's Office, in the administrative way as a conciliatory instance, for resolve the differences that may arise and if they subsist you agree to submit to the jurisdiction of the Laws and Courts of the Federal District, under their exclusive jurisdiction, renouncing in turn any other jurisdiction than by reason of their domiciles present or future or due to the location of their assets or their nationality may correspond to them. To the extent permitted by applicable law, no complaint, claim or cause of action that is related to your access or use of this site must be submitted after the expiration of one (1) year, after the date on which such complaint, claim or action has been filed or the purchase has been completed.
SPECIAL CONDITIONS TRAVEL TO EUROPE, MIDDLE AND FAR EAST SOUTHLAND
The following conditions and terms of contracting of the supplier VIAJES SURLAND S.A. with residence in the Kingdom of Spain are presented for guidance purposes. The current terms and conditions can be found at https://www.surland.com/
For the purposes of these General Conditions, the brochure is the informative document to which they are incorporated. The program / offer is the description of the package trip contained in the program / brochure that constitutes the object of the package travel contract. The information on the program / offer contained in the brochure is binding on the organizer, unless one of the following circumstances occurs:
a) That the changes in said information have been clearly communicated in writing to the traveler before the conclusion of the contract and that such possibility has been expressly mentioned in the program / offer.
b) Subsequent modifications are made, with the prior written agreement of the contracting parties. These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions and Royal Legislative Decree 1/2007, of November 16, which
approves the Consolidated Text of the General Law for the Defense of Consumers and Users, which regulates Combined Trips, and other complementary laws
The fact of taking part in the trip to which this brochure refers originates the acceptance by the traveler of each and every one of the Conditions
es General, which are considered automatically incorporated into the contract.
The contracting parties expressly submit to the jurisdiction of the Madrid Courts to resolve all their differences.
Viajes Amedida S.L with CICMA 2167 will act as a service provider in the name and on behalf of Viajes Surland S.A with CICMA 165, organizer of this combined trip.
THE PRICE OF THE COMBINED TRIP INCLUDES
Unless otherwise indicated, the program / offer includes prices per person with accommodation in a standard double room. The price of the combined trip includes, the transport according to each itinerary, when this service is included in the contracted program / offer, with the type of transport, characteristics and category that appear in the contract or in the documentation that is delivered at the time of subscribe it; accommodation in the establishment and / or alimony in the contracted regime in each case, technical assistance during the trip, when this
service is specifically included in the contracted program / offer or that is expressly stated in the package travel contract. All other services and accessories that are specifically specified in the contracted program / offer or that are expressly stated in the package travel contract.
The price revision may be carried out, both upwards and downwards, to incorporate variations in the price of transport, including the cost of fuel, fees and taxes related to certain services and the exchange rates applied to organized travel, provided that the upward revision is carried out more than 20 days before the departure date of the trip. These modifications will be notified in writing, and the consumer or traveler may, when the modification is significant, withdraw from the trip, without application of
penalty or compensation whatsoever, but with the right to reimbursement of the amounts paid up to that moment.
THE PRICES DO NOT INCLUDE
Visits and / or optional excursions not contracted at origin, visas, airport taxes, and / or entry and exit taxes, vaccination certificates and all kinds of extras, such as coffees, wines, liquors, mineral waters, food regimens special (unless expressly agreed otherwise in the contract), laundry and ironing, optional hotel services and in general any other service that does not appear in the section of the "Package Trip Price includes": When the lack of connection of flights, even if caused by schedule changes
of the airlines, force to spend the night or make a long wait, the expenses derived from it, will be paid by the passenger, except expressly mentioned.
In the act of registration, 40% of the total amount of the trip must be deposited, not considering any place as firmly committed until said deposit is made. The remaining 60% must be paid at least 7 days before the departure date, otherwise it is considered that the traveler desists.
of the requested trip.
In case of withdrawal by the traveler of the requested trip, due to substantial modifications in the price or for not making the full payment of the price in the agreed time and manner. No refund will be made for services not used voluntarily by the traveler.
Any request for reimbursement received more than three months after the service will be considered prescribed.
Luggage and other personal belongings of the traveler are not the object of the land transport contract, their transport being at the expense and risk of the traveler without the Agency or organizer being obliged to respond for the loss or damage that he may suffer during the trip for any reason. cause. Regarding air, rail, sea or river transport of luggage, the conditions of the transport companies apply.
TERMINATION OF THE CONTRACT BY THE CONSUMER OR TRAVELER
At any time, the traveler may terminate the requested or contracted services, having the right to a refund of the amounts paid, but must compensate the agency or the organizer of the combined trip in the amounts indicated below, Except that such resolution takes place due to force majeure:
a) More than 15 days without expenses
b) From 15 to 8 days: 20% of the total amount of the tour
c) From 7 to 4 days: 40% of the total amount of the tour
d) From 3 to no-show: 100% of the total amount of the tour
The programs detailed below are subject to different special contracting / cancellation conditions as indicated:
1.- All to Russia Program (page 252) the following cancellation conditions will apply:
A) Cancellation 30-16 days: 20%
B) Cancellation 15-8 days: 50%
C) Less than 7 days: 75%
D) 48 hours before 100%
2.- River Cruise Programs (pages 300 to 307) the following cancellation conditions will apply:
A) Cancellations with more than 70 days 10%
B) Cancellations from 69 to 31 days 15%
C) Cancellations from 30 to 21 days 30%
D) Cancellations from 20 to 10 days 60%
E) Less than 10 days 100%
In the event that, before the departure of the trip, the organizer is obliged to significantly modify any essential element of the contract, he must immediately inform the traveler of it. In this case, and unless otherwise indicated in the program / offer, the traveler may choose to terminate the contract without any penalty or accept a modification of the contract in which the variations introduced and their impact on the price are specified. The traveler must communicate the decision taken to the trip organizer within three days of being notified of the modification.
In the event that the traveler does not notify his decision in the indicated terms, it will be understood that he opts for the termination of the contract without any penalty. Unlikely event of cancellation of any departure in any of the circuits included in this brochure (except programs published on pages 24 to 40, 252 and 299 to 307) Viajes Surland will offer an alternative program on the same or similar departure dates with a discount of the 20% on RRP of the offered program. If departure dates are altered, a maximum of $ 200 will be absorbed for possible penalty
in exchange for fare by the airline. In all these cases, the client will not have the right to any claim and yes, only to the recovery of the amounts paid, if they do not agree with the changes. If the transfers included in this contract are not fulfilled, fundamentally, for reasons beyond the control of the transferor and not attributable to the Organizing Agency, it will only reimburse the amount of the alternative transport used by the client in the trip, upon presentation of the corresponding receipt or invoice.
The organizer of the package trip and the Agency will respond to the traveler, depending on the obligations that correspond to them by their respective field of management of the package trip, for the correct fulfillment of the obligations derived from the contract, regardless of whether they owe them.
execute themselves or other service providers, and without prejudice to the right of the organizers to act against said service providers. The Organizing Agency explicitly declares that it acts only as an intermediary between travelers and the entities or persons called upon to provide the services that appear in the itineraries, that is: transport companies, hotels, restaurants, etc.
Consequently, he declines all responsibility for deficiencies in any of the services provided, as well as any damage, injury, accident, delay or irregularities that may occur during the execution of the services to the people who make the trip through his mediation, as well as the
equipment and other objects of its power. When the trip is made in coaches of its own or rented by the Organizing Agency, in the event of an accident, whatever the country where it occurs, the traveler expressly submits to the legislation on road accidents of the nation.
in which the vehicle is registered, being able to benefit, in terms of personal injury, to the insurance of the same, in accordance with the corresponding compensation table, they would be paid to the interested beneficiaries or their legal representatives in the country where the vehicle is registered and in its legal currency. The airlines, maritime and land companies involved in these trips cannot be held responsible for any act, omission or irregularities that may occur to the traveler during the time that he or she remains outside the respective means of transport. East brochure is issued under the sole responsibility of the Tour Operator. It is not published on behalf of, nor does it oblige, the airlines mentioned here whose services are used in the course of the tour. The passage contract will constitute the only bond that binds the transport company and the buyer or traveler.
The Organizing Agency will not be responsible for any loss or damage to person and / or property, resulting directly or indirectly from supernatural forces, by fires, machinery or equipment failures, government actions, authorities, wars, hostilities, strikes, riots, epidemics, etc. Neither The agency, nor any of its subsidiary or affiliated companies will be or will be responsible for any additional expenses or responsibilities incurred by the passenger. The responsibility towards the traveler will be jointly and severally of all the businessmen concurring jointly in the contract whatever their class and the relationships that exist between them, without prejudice to the right of repetition of whoever responds to the traveler against whom the breach or defective performance is imputable. of the contract depending on their respective scope of management of the package trip. The organizers and package travel agencies will also be liable for the damages suffered by the traveler as a result of the failure to performance or poor performance of the contract.
Said responsibility will cease when any of the following circumstances occurs:
That the defects observed in the execution of the contract are attributable to the traveler.
That said defects are attributable to a third party unrelated to the provision of the services provided in
the contract and are unforeseeable or insurmountable.
That the aforementioned defects are due to reasons of force majeure.
That the defects are due to an event that the agency, or where appropriate, the organizer, despite having put all the necessary diligence, could not foresee or overcome.
In the cases of exclusion of responsibility due to the occurrence of any of the circumstances provided for in paragraphs b), c) and d), the organizer and agency that are party to the contract will be obliged, however, to provide the necessary assistance to the traveler who is find yourself in difficulties.
Compensation for damages resulting from non-compliance or poor performance of the benefits included in the package trip, will be limited in accordance with the provisions of the international conventions regulating said benefits.
PRESCRIPTION OF ACTIONS
The actions of the rights recognized in Royal Legislative Decree 1/2007 will prescribe for the course of two years.
All passengers, without exception, must carry their personal or family documentation in order. It will be on their behalf to obtain the passport, visas, etc. The entry of passengers / tourists to European countries is at the discretion of the migration authorities of each country. VIAJES SURLAND S.A / AMEDIDA
VIAJES S.L are not responsible for migratory inconveniences of passengers / tourists and the general conditions established in this brochure for the cancellation or withdrawal of services will be applied.
The trip is considered perfected, at the time the Agency delivers the vouchers and / or tickets corresponding to the services included in the trip that constitute the formalization of the trip.
The validity of the program / brochure will be from March 1, 2019 to March 31, 2020, except for those trips in which the start or end is indicated on a different date.
This combined trip, apart from the complementary insurance available to the Transport Companies involved in the trip, includes, at no additional cost, Accident and Assistance Insurance arranged between VIAJES SURLAND SA / VIAJES AMEDIDA ASESORES SL and the Insurance Company ERV “You Travel. We Care ”that will resolve any incident that may arise. If you want to know your insurance coverage, you can inquire at the Travel Agency.
In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, the organizer informs that the personal data provided will be incorporated into a file of its ownership, with the sole purpose of managing the reservation of the hired services.
The data that the traveler provides may only be transferred to the collaborating companies and organizers of their trip for the correct provision of the contracted service.